Terms & Conditions

These terms and conditions set out the basis on which KDH Group Ltd provides its private travel and lifestyle concierge services to you. Please read them carefully before engaging our services, as they affect your rights and obligations.

About these terms

These terms and conditions ("Terms") govern the relationship between you ("you", "the Client") and KDH Group Ltd ("KDH Group", "we", "us", "our"), a private limited company registered in England and Wales under company number 16538248, with its registered office at 85 Great Portland Street, First Floor, London W1W 7LT, United Kingdom.

By instructing us to arrange any service, booking or experience on your behalf, you confirm that you have read, understood and agree to be bound by these Terms. If you are arranging services on behalf of others (for example family members or guests), you confirm that you have their authority to do so and accept these Terms on their behalf.

Definitions

• "Services" means the concierge, travel and lifestyle arrangements we provide, including but not limited to luxury travel, villa rentals, yacht charter, private aviation, restaurant and event reservations, and related bespoke requests.
• "Supplier" means any third party that provides part of a booking, such as a hotel, villa owner, airline, jet or yacht operator, restaurant, venue, ticketing agent or transport provider.
• "Booking" means any arrangement we make with a Supplier at your request.
• "Fees" means any membership, management, service or arrangement fees payable to KDH Group, as distinct from amounts payable to Suppliers.

Our role

KDH Group acts as a concierge and booking agent, arranging and coordinating services provided by independent third-party Suppliers. Unless we expressly state otherwise in writing, we do not own, operate or control the villas, yachts, aircraft, hotels, venues or other facilities involved in your Bookings.

When we make a Booking on your behalf, a contract is formed directly between you and the relevant Supplier, and that Booking is also subject to the Supplier's own terms and conditions. We will draw your attention to any material Supplier terms where reasonably practicable, but it is your responsibility to review them.

Bookings and confirmations

All requests are subject to availability and to confirmation by the relevant Supplier. A Booking is only confirmed once we have notified you in writing (by email or message) that it is secured and any required deposit or payment has been received.

You are responsible for ensuring that all details you provide to us — including names, dates, passport information, numbers in your party and any special requirements — are complete and accurate. We cannot accept responsibility for losses arising from inaccurate or incomplete information provided by you.

Fees and payment

The cost of each engagement will be confirmed to you before any Booking is made. This may comprise amounts payable to Suppliers together with our Fees. Unless agreed otherwise:

• A deposit or full payment may be required to secure a Booking, in accordance with the relevant Supplier's terms
• The balance of any amount due must be paid by the date we notify to you; late payment may result in the cancellation of a Booking
• Our Fees are payable as set out in your engagement and, unless stated otherwise, are non-refundable once the relevant work has been carried out
• Prices may be quoted in, and payments may be required in, currencies other than pounds sterling; you are responsible for any currency conversion or transaction charges applied by your bank

All payments must be made by the methods we specify. We do not accept liability for additional charges levied by your payment provider.

Changes and cancellations

If you wish to change or cancel a Booking, you must notify us as soon as possible in writing. Changes and cancellations are subject to the terms of the relevant Supplier and may incur charges up to the full value of the Booking.

• Many luxury Suppliers — particularly villas, yachts and private aviation — operate strict, non-refundable cancellation policies. These will apply to your Booking.
• Where a refund is due from a Supplier, we will pass it on to you once we have received it, less any irrecoverable costs and our Fees for work already undertaken.
• We will always try to accommodate changes you request, but we cannot guarantee that Suppliers will agree to them.

Travel documents, insurance and health

It is your responsibility to ensure that you and everyone in your party hold valid passports, visas and any other documentation required for your travel, and that you meet all health, vaccination and entry requirements of the countries you visit. We can provide general guidance, but we are not responsible for any consequences of missing or invalid documentation.

We strongly recommend that you and your party hold comprehensive travel insurance appropriate to the nature and value of your arrangements, including cover for cancellation, medical expenses and high-value activities.

Your responsibilities

• To behave lawfully and respectfully towards Suppliers, their staff and their property, and to comply with the rules of any villa, yacht, venue or transport you use
• To accept that you may be liable to Suppliers for any damage, loss or additional charges caused by you or your guests
• To ensure that any guests in your party are aware of and agree to the relevant terms
• To provide instructions and information promptly so that we can fulfil your requests effectively

Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales.

Subject to the above, and to the fullest extent permitted by law:

• We are not liable for the acts, omissions, default or insolvency of any Supplier, or for the standard of any service, accommodation, transport or facility they provide
• We are not liable for any loss or damage that was not foreseeable, that arises from circumstances beyond our reasonable control, or that arises from information you provided that was inaccurate or incomplete
• Our total liability to you in connection with any engagement shall not exceed the total Fees paid by you to KDH Group in respect of that engagement
• We are not liable for any indirect or consequential loss, or for loss of enjoyment, profit, opportunity or goodwill

Force majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including (without limitation) acts of God, severe weather, natural disasters, fire, flood, war, terrorism, civil unrest, strikes, pandemic or epidemic, government action, travel restrictions, or the failure of Suppliers or transport networks.

Confidentiality

We treat the affairs of our clients with the utmost discretion. We will handle your personal information in accordance with our Privacy Policy, and we expect the same standard of confidentiality from the Suppliers and partners we instruct on your behalf.

Intellectual property

All content on this website — including text, imagery, branding, the KDH Group name and logo, and the overall design — is owned by or licensed to KDH Group Ltd and is protected by intellectual property laws. You may not copy, reproduce or use any of it without our prior written permission.

Complaints

We are committed to delivering an exceptional standard of service. If any aspect of your arrangements falls short of your expectations, please tell us as soon as possible — ideally while the issue can still be resolved during your trip — so that we can act on your behalf with the relevant Supplier. Any formal complaint should be made in writing to the contact details below.

Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or our Services, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

Changes to these terms

We may update these Terms from time to time to reflect changes in our practices, services or legal requirements. The version in force at the time you instruct us will apply to that engagement. The "Last updated" date at the top of this page shows when these Terms were most recently revised.